Important to Read: These Terms and Conditions constitute a legally binding agreement between you and m99win. By using our platform, you acknowledge that you have read, understood, and agreed to be bound by all terms stated in this document.

1. Acceptance of Terms and Conditions

These Terms and Conditions ("Terms") govern your access to and use of the m99win platform, including the website, mobile app, and all services provided by us. By registering an account, making a deposit, or using any aspect of our platform, you explicitly and irrevocably agree to comply with these Terms.

If you do not agree with any part of these Terms, you are not permitted to use the m99win platform. We recommend that you save or print a copy of this document for your future reference.

2. Member Eligibility

To register and use the m99win platform, you must meet the following requirements without exception:

  • Aged at least 18 years of age at the date of registration
  • Having full legal capacity to enter into binding agreements
  • Not subject to any legal or regulatory prohibition that prevents participation in online gambling activities
  • Registering only for personal entertainment purposes, not in a professional capacity or on behalf of third parties
  • Have never had a previous account closed by m99win for fraud or breach of terms
Warning: m99win reserves the right to request proof of age at any time. Accounts found to be owned by underage individuals will be closed immediately and all balances, including winnings, will be forfeited without compensation.

3. Registration and Account Security

Each user is only permitted to hold one account only on the m99win platform. Holding multiple accounts is a serious violation that may result in the closure of all associated accounts and forfeiture of balances without notice.

Registration Information

You are required to provide true, accurate and current information during the registration process. This includes full name, phone number, email address and bank account details to be used for transactions. Any false information provided may result in account closure.

Password Security

You are fully responsible for keeping your account password confidential. m99win will not be liable for any losses arising from unauthorized access to your account due to your own negligence in securing your login information.

Identity Verification (KYC): To facilitate faster withdrawals and ensure your account security, we encourage all members to complete the KYC process as soon as they register. This involves submitting a copy of your identification card and proof of address.

4. Deposits and Payment Methods

M99win accepts deposits via a variety of local Malaysia payment methods, including FPX bank transfers, interbank transfers, and supported e-wallets. All deposits are processed in Malaysian Ringgit (RM).

Limits and Processing Time

  • Minimum deposit limits depend on the chosen payment method, typically starting from RM 30
  • Deposits via FPX and bank transfers are typically credited within 1 to 5 minutes
  • Deposits not credited within 30 minutes must be reported to our customer support team
  • M99win does not charge any additional processing fees for deposits
Notice: Deposits must be made from an account registered in your own name. Deposits from third-party accounts will not be accepted and will be refunded after deducting applicable processing fees.

5. Withdrawal of Wins

M99win is committed to processing all legitimate withdrawal requests as quickly as possible. For accounts that have completed KYC verification, most withdrawals are processed within 5 to 15 minutes.

Withdrawal Terms

  • Withdrawals can only be made to a bank account or e-wallet registered in your name
  • Full identity verification is required before your first withdrawal is processed
  • Any bonus received is subject to wagering requirements before the associated winnings can be withdrawn
  • M99win reserves the right to conduct additional security checks for withdrawal requests that exceed certain limits

6. Bonuses, Promotions and Special Offers

All bonuses and promotions offered by m99win are subject to specific terms and conditions stated alongside each offer. The general conditions applicable to all bonuses are as follows:

  1. Each bonus may only be claimed once per member, unless otherwise stated
  2. Rollover requirements must be met within the specified period before winnings can be withdrawn
  3. M99win reserves the right to void any bonus if there is evidence of abuse or attempts to exploit the promotional system
  4. Bonuses cannot be transferred between accounts or converted directly to cash
  5. Participation in contests or promotional programs is at m99win's discretion and our decisions are final

7. Game Rules

All games available on the m99win platform use independently audited Random Number Generators (RNG) to ensure fairness and transparency. The outcome of each game is final and cannot be disputed unless there is clear evidence of a technical error.

Technical Error

In extremely rare cases where a technical error affects game results, m99win reserves the right to void and refund the relevant bets. Winnings resulting from technical errors or system malfunctions will not be paid.

Connection Interruption

M99win is not liable for any losses arising from interruptions to the user's internet connection. We recommend using a stable internet connection during gaming sessions.

8. User Responsibilities

As an m99win member, you are responsible for:

  • Ensuring that online gambling activity is legal in your location
  • Keeping your account information confidential and not sharing access with any other parties
  • Managing your gaming activity responsibly and within your financial means
  • Reporting any suspicious activity or unauthorized access to your account to our team immediately
  • Updating your account information when any changes occur

9. Prohibited Conduct

The following are strictly prohibited on the m99win platform and may result in immediate account closure:

Strictly Prohibited:
  • Registering multiple accounts to obtain duplicate bonuses
  • Using automated software, bots or any tools to manipulate games
  • Colluding with other players to exploit the system
  • Money laundering or using the platform for any illegal activities
  • Spreading false or misleading information about our platform
  • Attempting to access another user's account without authorization

10. Account Closure and Suspension

M99win reserves the right to suspend or close any member's account at any time if there is evidence or reasonable suspicion of a breach of these Terms. In cases of closure due to a violation, the account balance may be forfeited depending on the nature of the breach.

Members wishing to voluntarily close their account may do so by contacting our customer support team. Any remaining balance after fulfilment of all applicable conditions will be refunded to the original payment method.

11. Changes to Terms and Conditions

M99win reserves the right to modify, update, or add to any section of these Terms at any time without prior notice. Changes take effect immediately upon being posted on our website. It is your responsibility to review these Terms periodically to ensure you are always aware of the latest version.

Continued use of the m99win platform after any changes to the Terms constitutes your acceptance of those changes.

12. Contact Us

If you have any questions, doubts or complaints regarding these Terms and Conditions, please contact the m99win customer support team operating 24 hours a day, 7 days a week via the live chat feature available on our platform.

Support Email: [email protected]
Operating Hours: 24 hours a day, 7 days a week including public holidays.