1. Introduction
M99win understands that privacy is something every user values deeply. When you entrust us with your personal information, we take that responsibility seriously. This Privacy Policy transparently explains how the m99win platform handles your personal data from the moment you register through to your everyday use of our services.
As a trusted online casino platform in Malaysia, we operate in accordance with strict international data security standards. We never sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent.
2. Information We Collect
M99win collects several categories of information to ensure a safe, seamless, and personalised user experience. Below is an overview of the types of data we collect:
Registration Information
When you create an account at m99win, we collect basic information such as your full name, mobile number, email address, and date of birth. This information is required to verify your identity and confirm that you meet our platform's minimum age requirement.
Financial Information
To process deposits and withdrawals, we collect your bank account or digital wallet details. We do not directly store credit or debit card numbers — all card transactions are processed through a PCI-DSS certified third-party payment gateway.
Identity Verification (KYC) Information
As part of the identity verification process, we may request a copy of your national ID, passport, or other official documents along with proof of current address. These documents are stored with encryption and are only accessible by authorised personnel.
| Data Category | Purpose of Collection | Retention Period |
|---|---|---|
| Personal Information | Account registration & verification | Throughout the active account period |
| Financial Data | Transaction processing | 7 years (legal requirement) |
| KYC Documents | Identity verification | 5 years after account closure |
| Gaming Activity Data | Security & customer support | 3 years |
| Technical Log | Fraud detection & security | 12 months |
3. How We Use Your Data
Every piece of information we collect is used for a specific and legitimate purpose. We do not use your data beyond what is necessary to provide you with the best possible service.
- Account management — process registration, login and maintain your account security
- Transaction processing — handle deposits, withdrawals and your financial records
- Customer support — assist you when you contact our support team
- Fraud prevention — identify and block suspicious activity that may compromise your account
- Legal compliance — fulfill relevant regulatory and legal requirements
- Platform improvements — analyze usage patterns to improve user experience
- Account-related communications — send important notifications regarding account, transactions and security updates
4. Data Encryption and Security
The security of your personal information is not just a promise — it is a technical priority we implement at every layer of the m99win platform. Our security infrastructure is built using the same technology used by leading banking institutions.
Encryption Technology
All data transmitted between your device and our servers is protected with encryption SSL/TLS 256-bit. This means that even if someone successfully intercepts data during transmission, they will not be able to read it without the correct encryption key.
Server Security
Data stored on our servers is protected with software-level encryption, strict role-based access controls, 24-hour monitoring, and regular security audits by independent experts. Our systems are also equipped with automated intrusion detection operating around the clock.
Two-Factor Authentication
M99win provides two-factor authentication (2FA) for an added layer of security on your account. We encourage all members to enable this feature to protect their account from unauthorised access even if their password is compromised.
5. Data Sharing with Third Parties
M99win does not sell your personal information. However, there are limited situations where we need to share data with certain parties to ensure smooth service delivery and legal compliance:
- Payment providers — payment gateways and financial institutions that process your transactions (subject to their own privacy policies)
- Game software providers — third-party game vendors may receive minimum data necessary to operate their games on our platform
- Legal authorities — when required by court order, law enforcement directive, or regulatory compliance obligation
- Technical service providers — infrastructure partners who help operate and maintain the platform, subject to strict confidentiality agreements
6. Cookies and Tracking Technology
The m99win website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us recognize you on subsequent visits and provide a more personalized experience.
Types of Cookies We Use
- Essential cookies — required for core website functions such as login sessions and security
- Performance cookies — collect anonymous data about how users interact with the website for improvement purposes
- Functional cookies — store your preferences such as language and display settings
You can manage or delete cookies through your web browser settings at any time. However, disabling essential cookies may affect certain features of our platform.
7. Your Rights as a User
We believe you have the right to know and control how your personal data is used. As a m99win member, you have the following rights:
- Right to access — you may request a copy of all personal data we hold about you
- Right to rectification — you may request us to correct any inaccurate or incomplete information
- Right to erasure — under certain circumstances, you may request us to delete your personal data
- Right to restrict processing — you may request us to limit how we use your data
- Right to object — you may object to the use of your data for certain purposes such as direct marketing
- Right to data portability — you may request us to send your data in machine-readable format to you or another party
To exercise any of these rights, please contact the m99win customer support team via live chat. We will process your request within 30 business days.
8. Data Retention Period
M99win only retains your personal information for as long as necessary for the purposes stated in this Privacy Policy or as required by applicable law. When data is no longer needed, we will delete or anonymise it securely in accordance with industry-standard procedures.
For closed accounts, we retain certain records for the period required by laws relating to anti-money laundering and tax obligations. After that period, data will be permanently deleted from our systems.
9. Child Protection
The m99win platform is for adult users aged 18 and above only. We do not knowingly collect personal information from minors. If we discover that a child's information has been collected inadvertently, we will promptly delete that information and close the account in question.
If you are a parent or guardian who believes your child has registered on our platform, please contact our support team immediately for action to be taken.
10. Changes to Privacy Policy
M99win reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service improvements. When material changes are made, we will display a clear notice on our platform and update the "Last Updated" date at the top of this document.
We encourage you to review this Privacy Policy regularly. Continued use of the m99win platform after any changes are published constitutes your acceptance of the updated policy.
11. Contact Us About Privacy
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, m99win's data protection team is ready to assist you at any time.
Live Chat: Available 24 hours a day, 7 days a week through our platform.
Response Time: We are committed to responding to all privacy inquiries within 3 business days.